Vault Smart Locks Privacy Policy 

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Vault Smart Locks Pty Ltd 

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Contact: info@vaultsmartlocks.com.au 

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Vault Smart Locks (“Vault”, “we”, “our”, “us”) operates a platform that manages smart locks which integrate Vault hardware and software. This Privacy Policy sets out how Vault collects, uses, and discloses personal data that you provide to us through the platform or services. 

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By using the platform or services, you consent to the collection, use, and disclosure of your personal data as set out in this Privacy Policy. If you do not agree, you should stop accessing the platform or services. This Privacy Policy does not apply to third-party websites that we may link to. 

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Definitions

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• “Aggregated Information”: Information about groups of users that is combined so it can no longer identify an individual.
• “Data Controller”: Vault Smart Locks, the company responsible for the use and processing of personal data.
• “Personal Data”: Information relating to a living individual who can be identified from that information, alone or with other information likely to come into the possession of the Data Controller. 

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What Types of Information We Collect 

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1. Information You Provide 

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We collect information you provide directly to us, such as:

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• Personal details including your name, phone number, and email address. 
• Billing, service, and delivery address details when you order or use Vault devices. 
• Contact list data if you use features to send SMS/email messages to contacts with passcode or e-key information. 
• Images you upload, for example to use as an avatar. 
• Personal data you authorise from connected third-party services (e.g., Google, Apple, Airbnb, or calendar integrations).
• Any other information you choose to provide. 

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2. Mobile Data 

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We may collect mobile-related information, including general data (IP address, region) and, if enabled, precise location data (GPS). You can disable location services on your device if you do not want this collected. 

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3. Log Data 

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Whenever you use the platform, our servers automatically record information such as IP address, access times, device and browser type, referring pages, pages visited, and the time spent on them. 

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4. Cookies and Tracking Technologies 

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Vault uses cookies and similar technologies on the platform to support functionality and improve the user experience. Cookies may also be used for analytics, fraud prevention, and performance monitoring. You may disable cookies in your browser settings, but this may limit some features of the platform. 

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How We Use the Information 

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We use personal data for the following purposes: 

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• To enable you to access and use the platform and services. 
• To operate, protect, and improve the platform, including analytics and research. 
• To help create a trusted and secure environment through fraud detection, risk assessment, and investigation. 
• To send you service, support, and administrative messages. 
• With your consent, to send you marketing or promotional messages. You may opt out at any time. 
• To manage referral programs, surveys, contests, or promotions. 
• To comply with legal obligations and enforce agreements.

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When We Share Information 

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Your personal data may be disclosed as follows:

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• With approved guests or users you authorise to receive lock access.
• With service providers and third parties who support functions such as hosting, identity verification, payment processing, and customer support.
• With related entities such as affiliates, under the same obligations of confidentiality.
• With third-party platforms if you connect your Vault account (e.g., social networks or booking platforms).
• For legal compliance, in response to lawful requests by courts or authorities.

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We may also share Aggregated Information for analysis, research, or business purposes. 

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Data Transfers 

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Your personal data may be transferred and stored in data centres in other jurisdictions. Laws in these regions may differ from your local privacy laws, but we take steps to safeguard your information. 

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Securing Your Personal Data 

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We use administrative, technical, and physical measures to help protect your personal data from unauthorised access, alteration, or destruction. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security. 

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Managing Your Information 

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You may review, update, or delete the personal data in your Vault account. If you wish to cancel your account, you can log in and deactivate it or contact us at info@vaultsmartlocks.com.au

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Third-Party Links 

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Our platform may contain links to third-party websites not owned or controlled by Vault. These third parties have their own privacy practices, and we encourage you to review their privacy policies before providing them with personal data. 

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Children’s Privacy 

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Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it promptly. If you believe we may have collected data from a child under 18, please contact us at info@vaultsmartlocks.com.au

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Changes to This Policy 

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We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our platform or by sending you an email. Your continued use of the platform or services after such changes means you accept the updated Privacy Policy. 

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Contact Us 

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For any questions or concerns about this Privacy Policy, please contact us at: info@vaultsmartlocks.com.au

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