‍Vault Smart Locks Terms and Conditions

Vault Smart Locks Pty Ltd
ABN: 70 688 743 124
Last Updated: 30/10/2025
Contact: info@vaultsmartlocks.com Website: www.vaultsmartlocks.com.au

Introduction and Acceptance

The website vaultsmartlocks.com.au is operated by Vault Smart Locks Pty Ltd (ABN 70 688 743 124) and its related bodies corporate (“Vault Smart Locks”, “we”, “our”, “us”).

By accessing or using this website or placing an order through it, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you should not use this website or the services offered.

We may modify these Terms at any time by updating them on this website. Continued use of the website constitutes acceptance of the updated Terms.

Website Use

This website is intended for use within Australia. Any person, company, or entity accessing it is referred to as “you” or “your”.

Vault Smart Locks reserves the right to restrict or deny access to the website at any time. You agree to use this website only for lawful purposes and in accordance with these Terms.

Ordering and Acceptance

Orders placed through this website are subject to acceptance by Vault Smart Locks.

Acknowledgement of receipt of an order does not constitute acceptance. We reserve the right to accept or reject any order for reasons including, but not limited to, product availability, errors in price or description, or suspected misuse.

You are responsible for ensuring that all order details, including name, address, and contact information, are accurate.

Pricing and Payment

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

Payment must be made at the time of order through an approved payment method. By authorising payment, you confirm you are the cardholder or an authorised representative.

If a pricing or information error occurs, Vault Smart Locks reserves the right to cancel affected orders to reflect the correct details.

Shipping and Delivery

All orders are processed within 1-2 business days of payment unless on backorder. Once shipped, please allow up to seven business days for delivery within Australia.

Products are dispatched via tracked Australia Post delivery from our Sydney warehouse.

Vault Smart Locks is not responsible for lost or delayed parcels resulting from incorrect address details entered by the customer. Additional shipping charges may apply to redeliver returned parcels.

Product Specifications

We strive to ensure product details are accurate. However, product specifications, materials, colours, and finishes may vary slightly from images and descriptions. Images on the website are for reference only.

Vault Smart Locks accepts no liability for slight variations that do not materially affect product performance or function.

Returns and Refunds

Products may only be returned in accordance with Australian Consumer Law (ACL) or with our prior written approval.

If a product is faulty, damaged, incorrectly supplied, or otherwise covered by a statutory guarantee, we will provide a repair, replacement, or refund as required by law.

Please select your items carefully. Fees and conditions apply for change of mind returns, including cases where products are not compatible with your specific door or other unique installation requirements. Please see our Returns Policy for more information. 

Warranty

Vault Smart Locks provides a manufacturer’s warranty on eligible products.

• Local service call-out fee: $200 warranty assessment holding fee applies for lock-related issues within Sydney, Brisbane, Melbourne, Adelaide and Perth, which is refundable if the issue is covered by warranty.
  
  
• For locations outside these areas, a $250 warranty assessment holding fee applies, which is refundable if the issue is covered by warranty. For customers in remote locations, Vault Smart Locks may request for the lock to be returned for assessment.
  
  
• Products deemed not covered by warranty may be replaced by paying the difference between the assessed value and the new product price.
  
  

Consumers must return faulty products to Vault Smart Locks for assessment. Failure to return the product or pay outstanding balances will void the warranty.

Account and Login Security

To place orders or access certain website features, you may be required to create an account. You are responsible for maintaining the confidentiality of your username and password.

You are liable for all orders or actions made under your account credentials, whether authorised or not. Vault Smart Locks is not obligated to verify the authenticity of orders made using your login details.

Intellectual Property

All content on this website — including text, graphics, logos, images, videos, and software — is owned or licensed by Vault Smart Locks.

You must not copy, reproduce, adapt, transmit, distribute, modify, or use any content without prior written consent.

Use of our brand names, trademarks, or logos is prohibited without express authorisation.

Restricted Use and Linking

You are granted a limited, non-exclusive licence to view and use the website for personal, non-commercial purposes.

You must not use the website’s content in connection with the sale, advertisement, or promotion of products unrelated to Vault Smart Locks.

You may hyperlink to our website only with our consent and must remove any links if requested.

Website Information, Accuracy, and Warnings

Vault Smart Locks takes care in presenting accurate information, but we make no warranty or guarantee regarding completeness or suitability for any purpose.

We do not guarantee that the website will be free from viruses or technical faults. You are responsible for implementing security precautions when using the site.

Vault Smart Locks accepts no liability for any loss or damage resulting from reliance on website content or technical issues.

Limitation of Liability

To the fullest extent permitted by law, Vault Smart Locks excludes all liability for direct, indirect, incidental, or consequential loss or damage arising from the use of this website, products, or services.

Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL). Where liability cannot be excluded, it is limited, at Vault’s discretion, to:

• replacement or repair of goods,
  
  
• payment of the cost of replacing or repairing the goods, or
  
  
• re-supply of the services.

Indemnity

You agree to indemnify and hold Vault Smart Locks, its employees, directors, and affiliates harmless from any claims, losses, or expenses resulting from your breach of these Terms or misuse of our website or products

Linked Websites

This website may include links to external websites operated by third parties. These links are provided for convenience only. Vault Smart Locks does not endorse or control these sites and is not responsible for their content or privacy practices.

Your use of third-party websites is at your own risk.

Priority of Documents

If there is any inconsistency between:

1. These Terms and Conditions,
   
   
2. Other website content or policies, or
   
   
3. Product or service-specific terms —
   
   

Then the order of precedence is:

1. These Terms and Conditions prevail,
   
   
2. Product or service-specific terms,
   
   
3. Any other website content.

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General Provisions

• Severability: If any part of these Terms is found invalid, the remainder will continue in effect.
  
  
• Waiver: Failure to enforce any right does not constitute a waiver.
  
  
• Interpretation: “Including” means “including without limitation.”
  
  
• Entire Agreement: These Terms constitute the full agreement between you and Vault Smart Locks regarding your use of this website.
  
  

Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and you submit to the exclusive jurisdiction of the courts of New South Wales.

Contact Us

For questions, returns, or warranty claims, please contact:

📧 info@vaultsmartlocks.com.au
🌐 www.vaultsmartlocks.com.au

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